FAQs

General Questions

Wine O Wine is a specialist international wine subscription wine club.

We aspire to bringing you wines you won’t find anywhere else in Australia.

Our dedicated team of international wine connoisseurs each month hand-picked a selection of three high quality international wines to be delivered direct to your door.

As a member you receive access to a members only online store where they can purchase additional case of wine at WHOLESALE prices.

100% SATISFACTION GUARANTEE Wines are covered by the Wine O Wine quality guarantee; if you’re not completely satisfied with a wine we’ll gladly send you a substitute or replacement bottle.

Join here.

Your first shipment of wines will be sent within 5 business days.

After you first delivery your regular monthly subscription of three wines will be sent out on the first week of each month.

Delivery is available Australia wide and, deliveries will arrive within 1-5 days of shipping.

Ongoing memberships are shipped until cancelled; you may cancel at any time prior to a shipment being sent.

During periods of hot weather (above 30 degrees), the Club shipment may be delayed to prevent heat damage.

Additional cases purchased via the members store will be shipped within 5 working days.

Each box comes with the three international wines selected for you by the Wine O Wine team, as well as information about the wine and the winery, tasting notes, food pairings.

To subscribe to Wine O Wine you must be 18 years or older.
Subscriptions are only available to valid addresses within Australia.

The Wine O Wine experience is about exploring lesser known varietals and interesting production methods from all around the world.

We encourage you to forget your pre-conceptions about varietals you are familiar with, try things you haven’t tried before and explore how different regions and production styles can impact on flavour and experience.

For the reasons above we don’t offer the option of selecting to exclude wine types or varietals.

Having said that, we offer a 100% SATISFACTION GUARANTEE so, if you’re not completely satisfied with a wine we sent you we will gladly send you a replacement bottle.

 

Delivery Questions

Wine O Wine hand select wines from boutique producers around the world. To maintain the highest quality, we buy limited quantities of wines. For that reason, you cannot substitute wines in the box.
One off changes can be made to your delivery date, for example if you are going on holidays, so long as you give us enough notice.

All Wine O Wine products are delivered using couriers services for that reason we are not able to deliver to Australia Post facilities, PO Boxes or Parcel Lockers.

If you have a question about delivery, please contact us at info@wineowine.com.au.

 

Payment Questions

Wine O Wine is a subscription service.

A one-off sign up fee of $89 (including GST) will be charged upon sign up. For this fee you will receive the current months box which will be sent to you within 5 working days.

Ongoing memberships dues will be charged monthly and will charge your credit card on the last day of the month ahead of your delivery being sent.

 

You can cancel or suspend your membership at any time.

To suspend your membership email us at info@wineowine.com.au

You can cancel your membership though the member portal.

To request updates or changes to your Wine O Wine subscription, email us at info@wineowine.com.au.

Our payments are processed securely through Stripe, which provide secure payment services and do not provide your details to anyone else.

To avoid making you wait for the next delivery cycle we send you the current month box regardless of when you sign up.

So, the sign up fee is really just the payment for the current months box. After month one you will be charged regularly on the last day of the month.

Eg. If you sign up on the 28th of July we will send you out the July box straight away. Your next payment will be deducted on the 31st of July for the August box.

Other Questions

Still have questions about your Wine O Wine subscription, email us at info@wineowine.com.au.